Our promise
If something was not right, tell us
Your satisfaction matters to us.
This is the satisfaction and re-clean section of our terms. This page does not add to it.
The re-clean
What we will do
Tell us within 48 hours
If something was not done right, tell us within 48 hours and we will return to re-clean the affected area at no additional charge.
A re-clean is the remedy
A re-clean is our sole obligation and your exclusive remedy for a quality concern. We do not offer refunds, price reductions, or cash in place of a re-clean.
Within a reasonable time
Re-cleans must be scheduled within a reasonable time.
How it works
How to use it in your account
Step 1: Open the booking
For 48 hours after your clean is marked complete, the booking in your account can show a button: Something wasn't right. The window starts when the clean is marked complete. If we do not have that time, the window is closed.
Step 2: Send a note
Send a short note about what was missed, and up to 4 photos if photo upload is available. You can also call or email us.
Step 3: We arrange the return
We read every report ourselves and contact you to arrange the return visit.
Sending a report does not book a visit, charge a card, or refund anything by itself. We arrange the return by hand.
Questions
Good to know
What do you do if something was not right?
Tell us within 48 hours and we will return to re-clean the affected area at no additional charge. A re-clean is our sole obligation for a quality concern. We do not offer refunds, price reductions, or cash in place of a re-clean.
How do I report it?
For 48 hours after the clean is marked complete, your account shows a button labeled Something wasn't right. Send a short note and up to 4 photos. You can also call or email. Sending a report does not book, charge, or refund anything by itself.
When is the return visit?
We read every report ourselves and contact you to arrange the return visit. Re-cleans are scheduled within a reasonable time.
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