Terms of Service

These Terms of Service (“Terms”) govern your use of this website and the cleaning services provided by Fairy Clean Associates LLC, owner-operated by Milica & Dragan Lilic(“Fairy Clean,” “we,” “us,” or “our”). By requesting a quote, booking a service, or using this site, you agree to these Terms.

If you are booking on behalf of a household, landlord, or property, you confirm you are authorized to do so. If you do not agree to these Terms, please do not use our website or services.

Prices generated by our instant quote calculator are good-faith estimatesbased on the information you provide. The final price may be adjusted after we assess the property or if actual conditions differ from what was entered — for example, the home’s size, level of soil, pets, clutter, or added scope.

Once we issue an official estimate through Wave, that estimate is the controlling price for the work described. We will confirm any material change with you before we begin. A $125 job minimum and applicable taxes may apply to every visit.

Each base clean includes only the tasks listed on our Services page for that service level. Appliance interiors (oven, refrigerator, dishwasher, microwave, washer), the inside of cabinets, baseboards, interior windows, carpets, and rugs are optional add-ons performed only if you select and pay for them. We clean what is booked; anything not listed for your service level or separately selected is not included.

You agree to provide safe, reasonable access to the property at the scheduled time — for example, someone to let us in, a key, a code, or a lockbox. Requested dates and times are subject to availability and are confirmed by us. If we arrive and cannot access the property, or are turned away at the door, a lockout fee of up to the job minimum (or the amount quoted for that visit) may apply.

We ask for at least 24 hours’ notice to cancel or reschedule. Cancellations or reschedules made with less than 24 hours’ notice, and no-shows, may be charged a fee of up to 50% of the scheduled service or the job minimum, whichever is greater. Repeated last-minute changes may end our ability to serve you.

Unless we have agreed otherwise in writing, payment is due upon completion of the service, or by the due date shown on your invoice when one is provided. You can pay securely by card on our website, or by Venmo or Zelle; invoices remain viewable in Wave for your records. Applicable taxes are added based on your location, and a $125 job minimum may apply to every visit.

Late fee. Payment is considered on-time through 11:59 PM Eastern Time on the invoice due date. If an invoice remains unpaid at 12:00 AM Eastern the following day, a one-time $35 late fee is automatically added to that invoice’s balance. Beyond the late fee, past-due balances may also accrue interest at the lesser of 1.5% per month or the maximum allowed by law, and you agree to pay a returned-payment fee and our reasonable costs of collection, including attorney fees.

Your satisfaction matters to us. If something was not done right, tell us within 24 hours and we will return to re-clean the affected area at no additional charge. A re-clean is our sole obligation and your exclusive remedyfor a quality concern — we do not offer refunds, price reductions, or cash in place of a re-clean, and re-cleans must be scheduled within a reasonable time.

Accidents are rare, and we treat your home with care. If you believe we caused damage or loss, you must notify us in writing within 48 hours of the service so we can inspect it. If we are responsible, our sole obligation is, at our option, to repair the item or reimburse its reasonable repair or replacement value, up to the amount you paid for that service.

We are not responsible for:

• pre-existing damage or normal wear and tear;
• items that were already broken, loose, unstable, worn, or improperly built, mounted, hung, sealed, or installed;
• artwork, collectibles, heirlooms, electronics, or items of unusual, irreplaceable, or sentimental value; or
• damage that results from cleaning any of the above at your request.

Please secure cash, jewelry, firearms, medication, sensitive documents, and irreplaceable or high-value items before we arrive. We are not responsible for cash or valuables that are left out and unsecured.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to our services or this website is limited to the amount you paid for the specific service that gave rise to the claim. We are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost time, profits, or data. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree to defend, indemnify, and hold harmless Fairy Clean Associates LLC and Milica & Dragan Lilic from any claims, damages, and expenses (including reasonable attorney fees) arising from your breach of these Terms, your misrepresentation of the property or scope of work, or unsafe or hazardous conditions at the property that you did not disclose.

For everyone’s safety, we do not handle biohazards, human or pet waste, blood, mold remediation, insect or rodent infestations, hoarding conditions, or heavy lifting. We clean reachable areas from the floor or a small step stool; we do not clean from tall ladders or exterior heights, and we do not move heavy furniture or appliances. We are not liable for damage arising from moving or cleaning items at your request, or from conditions you did not disclose.

We may decline, pause, or leave a job — and still charge for the scheduled time — if we encounter unsafe, unsanitary, hostile, threatening, or hazardous conditions, harassment or inappropriate behavior, or conditions materially different from what was booked.

Our team is the heart of this family business. You agree not to directly hire, employ, or engage Milica & Dragan Lilic or any Fairy Clean staff for cleaning services outside of Fairy Clean during our working relationship and for 12 months afterward. If you do, you agree to pay a placement fee of $2,500.

We may take before-and-after photos of the work for quality control, training, and our records. We will not publish images that personally identify you or your home without your consent.

We provide our own professional supplies and equipment. If you ask us to use your products or equipment, you do so at your own risk and release us from any resulting damage.

We maintain applicable licensing and insurance, and any covered claim is handled through our insurer’s standard process. We use our professional judgment to choose cleaning methods and products appropriate to your home’s surfaces.

We are not responsible for delays or failure to perform due to causes beyond our reasonable control, including severe weather, illness, emergencies, or utility and power failures. When that happens, we will make reasonable efforts to reschedule your service.

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-law rules. You agree that any dispute will be handled in the state or federal courts located in Delaware County, Pennsylvania, and you consent to that venue. We encourage you to contact us first so we can try to resolve any concern informally.

We may update these Terms from time to time. Changes take effect when we post the revised version and update the “Last updated” date at the top of this page. Your continued use of the site or our services after changes means you accept the updated Terms.

If any part of these Terms is found to be unenforceable, the remaining parts stay in effect. These Terms, together with any written estimate we provide, are the entire agreement between us regarding our services and replace any prior understandings.

Questions about these Terms? Reach out any time:

• Email: milicalilic@fairycleanassociatesllc.com
• Phone: (610) 517-8132
• Fairy Clean Associates LLC — Springfield, PA 19064