Terms of Service

These Terms of Service (“Terms”) govern your use of this website and the cleaning services provided by Fairy Clean Associates LLC, owner-operated by Milica & Dragan Lilic(“Fairy Clean,” “we,” “us,” or “our”). By requesting a quote, booking a service, or using this site, you agree to these Terms.

If you are booking on behalf of a household, landlord, or property, you confirm you are authorized to do so. If you do not agree to these Terms, please do not use our website or services.

Prices generated by our instant quote calculator are good-faith estimatesbased on the information you provide. The final price may be adjusted after we assess the property or if actual conditions differ from what was entered — for example, the home’s size, level of soil, pets, clutter, or added scope.

Once we issue an official estimate, that estimate is the controlling price for the work described. We will confirm any material change with you before we begin. A $125 job minimum and applicable taxes may apply to every visit.

Custom quotes. If the instant quote cannot price your home, for example a very large home, heavy build-up or a post-construction mess, you can send us the details and up to 6 photos. We reply with a price, usually within one business day. A custom quote request is a request for a price. Nothing is booked or charged.

Sharing an estimate. You can share an open estimate from your account with a view-only link, for example with a spouse or a landlord. The link shows the price and what is included. It cannot be used to accept, pay or change anything. It stops working after 14 days, or sooner if you stop it or the estimate is accepted or closed.

Each base clean includes only the tasks listed on our Services page for that service level. Appliance interiors (oven, refrigerator, dishwasher, microwave, washer), the inside of cabinets, baseboards, interior windows, carpets, and rugs are optional add-ons performed only if you select and pay for them. We clean what is booked; anything not listed for your service level or separately selected is not included.

Adding an extra after you book. Once a clean is booked, you can add certain extras to it from your account, such as the inside of the oven or fridge, until 48 hours before your confirmed start time. An extra costs what it would have cost in your quote. It is added to your invoice, and nothing is charged when you add it. You can remove an extra you added until the same cut-off, unless it has already been paid for. After the cut-off, call us. Adding extras online is not offered for Fairy Plan cleans, for jobs charged at the $125 job minimum, or where we need to price the change ourselves. If you book that clean again from your account, we carry the extras you added into the new quote where we can, and the new quote lists what is included.

You agree to provide safe, reasonable access to the property at the scheduled time — for example, someone to let us in, a key, a code, or a lockbox. Requested dates and times are subject to availability and are confirmed by us. If we arrive and cannot access the property, or are turned away at the door, a lockout fee of up to the job minimum (or the amount quoted for that visit) may apply. A lockout fee is never more than the limit for a late cancellation, set out in the next section.

When you book online, the earliest start time you can pick is 12 hours away. For anything sooner, call us.

We ask for at least 24 hours’ notice to cancel or reschedule. Cancellations or reschedules made with less than 24 hours’ notice, and no-shows, may be charged a fee of up to 50% of the scheduled service or the job minimum, whichever is greater. Repeated last-minute changes may end our ability to serve you.

How notice is counted.We count the 24 hours back from 8:00 AM Eastern on the day of your clean, whatever your start time is.

Changing a booking online.With at least 24 hours’ notice you can cancel a booked clean, or move it to another open start time, from your account. If we had already confirmed your time, the move takes effect at once. If your time was still a request, we confirm the new one. With less than 24 hours’ notice a booked clean cannot be moved or cancelled online, so please call us. Moving a clean does not change its price. If an unpaid invoice was due on the day of the clean, its due date moves with the clean. Fairy Plan visits are moved under the Fairy Plan section.

How a fee is worked out and charged. The 50% is taken from the price of the scheduled service before tax, the job minimum is $125, and no tax is added to the fee. There is at most one fee of each kind (late cancellation, no-show or lockout) for a booking. If you saved a card for that booking, or you pay for a Fairy Plan with a saved card or bank account, we may charge the fee to it. Otherwise we send you an invoice for the fee, due 7 days later. Either way we email you about it.

A job with a total over $500, tax included, needs a deposit of 25% of that total, rounded to the cent. You pay it when you accept your estimate, online by card or bank account through Stripe, and your day is held once it is paid. The deposit is part of your total, not an extra charge. The rest is due the same way as any invoice. If you cancel with at least 24 hours’ notice, your deposit is refunded in full to your original payment method. If you cancel with less than 24 hours’ notice, or for a no-show, the deposit is kept. Cleans that are part of a Fairy Plan do not need a deposit. Jobs of $500 or less do not need one.

This section applies to Fairy Plans confirmed on or after October 1, 2026.

What a plan is. A Fairy Plan is an agreement to receive recurring cleans on a set frequency (every two weeks or once a month) for a fixed term of 3, 6, 9 or 12 months. In exchange we apply a larger discount than our no-contract recurring rate, hold your usual day and time where we reasonably can, and keep your per-visit rate fixed for the whole term.

Starting your plan. Choosing a plan when you book is a request. A plan is only in force once we confirm it to you in writing (by email), and your term starts on the date of your first clean, which we confirm with you. We limit how many plans we take on, so we may decline a request; if we do, nothing is owed and your booking continues at our ordinary rates.

Your first clean. The first clean is charged at full price, exactly as it is without a plan. The plan rate applies from your second visit onward.

Payment. After we confirm your plan, you add a card or bank account through our payment processor, Stripe. By doing so you authorize us to charge you automatically on each cleaning day (at about 8 PM Eastern), every two weeks or once a month to match your plan: the first charge is your first clean at full price, and each charge after that is your plan rate. Nothing is charged when you set up payment. Charges stop automatically after your last visit. You can see your plan, end date and billing status in your account at any time. If a payment fails, we will let you know, and we may hold further visits until it is resolved.

If we miss a visit. If we have to cancel a scheduled visit (for example illness or severe weather) and cannot reschedule it within the same billing period, we will credit that visit against your next charge, or refund it if no charge remains.

Rate lock. The per-visit rate agreed at signup will not change during the term, even if our published prices rise. The rate assumes the home and scope you quoted; if the scope changes materially (for example rooms added, or a different service level), we will re-quote and agree a new rate with you.

Skips. Included skipped visits by term: 3 months, 0; 6 months, 1; 9 months, 1; 12 months, 2. To skip a visit, tell us at least 24 hours before it. A skipped visit is not charged, and skips do not affect your rate. Unused skips have no cash value and do not carry over.

Moving a visit. Included visit moves by term: 3 months, 1; 6 months, 2; 9 months, 3; 12 months, 4. You can ask, from your account, to move a visit to another day up to 7 days earlier or later, at least 24 hours before it. A move cannot pass another visit and is confirmed by us; on plans with priority scheduling it is confirmed as soon as you make it. A moved visit is charged on its new day instead of the original one. Your first clean cannot be moved online. Plans cannot be paused; if something serious comes up, contact us and any change we agree will be confirmed in writing.

Changing frequency. You may ask to switch between every two weeks and monthly during your term. If we agree, the plan rate for the new frequency at the same plan length applies from your next billing period.

Included extras. Longer plans include free extras: 6 months, 1 free single add-on; 9 months, 2 free single add-ons; 12 months, 3 free single add-ons and 1 free deep-clean upgrade. Plans of 9 and 12 months also get priority scheduling: first choice of available slots and first to be rebooked if we have to cancel. Extras must be used during the term, have no cash value and do not carry over.

Ending early. You may end a plan at any time. If you do so before the term is complete, you agree to repay the benefit already received: the difference between the plan rate and our ordinary no-contract recurring rate for the same frequency, multiplied by the number of visits you have already received at the plan rate, plus our published price for any included extras you have already used. Nothing is charged for visits that have not happened, and there is no additional fee. To end your plan, tell us and we will stop your automatic charges straight away. We will invoice any amount owed; it is not charged to your saved card automatically.

No automatic renewal. A plan simply ends when the term does. We will ask whether you would like to start a new one. We will not renew, re-sign or continue charging a plan rate without your agreement.

If we cannot continue. If we end a plan for reasons that are not your fault — for example we stop serving your area, or we are unable to continue working — no early cancellation amount is owed, and we will refund any visit paid for but not delivered.

Availability. We limit how many plans we take on, because Milica & Dragan Lilic clean every home themselves.

Unless we have agreed otherwise in writing, payment is due upon completion of the service, or by the due date shown on your invoice when one is provided. You can pay securely by card on our website (processed by Stripe), by Venmo at @fairycleanassociates, or in cash; your invoices stay available in your account. Applicable taxes are added based on your location, and a $125 job minimum may apply to every visit. Where a deposit applies, it is due when you accept your estimate (see Deposits above), and the rest is due as described here.

Saved card.When you accept an estimate you can choose to save a card with Stripe. This is optional. If you do, you authorize us to charge that card for the balance of that booking’s invoice, including any extras you added, once your clean is marked complete. You also authorize us to charge it for a late cancellation, no-show or lockout fee under these Terms. If a charge does not go through, the invoice stays open for you to pay another way. A saved card is not offered for Fairy Plan cleans, which are billed under the Fairy Plan section.

Tips. Tips are always optional. If your saved card paid your invoice, your receipt has a link to add a tip. The link works for 7 days. Opening it charges nothing. A tip is charged to that same card only after you choose an amount and confirm it.

Tax-exempt organizations. If your organization is exempt from sales tax, such as a nonprofit, church or government body, contact us with your exemption details. Once we have marked your account as exempt, new estimates you request while signed in to that account are priced without sales tax. Estimates and invoices that already exist do not change. Fairy Plans are not tax-exempt.

Late fee. Payment is considered on-time through 11:59 PM Eastern Time on the invoice due date. If an invoice remains unpaid at 12:00 AM Eastern the following day, a one-time $35 late fee is automatically added to that invoice’s balance. Beyond the late fee, past-due balances may also accrue interest at the lesser of 1.5% per month or the maximum allowed by law, and you agree to pay a returned-payment fee and our reasonable costs of collection, including attorney fees.

A Fairy Clean gift card is sold in amounts from $25 to $500. After payment we email the card’s code to the recipient the buyer named, or to the buyer, on the date the buyer chose. A gift card is worth its face amount toward any cleaning from us.

• Redeeming. To use a card, sign in to (or create) an account and enter the code. The full amount is added to that account as credit that you can apply to its bookings. A card is redeemed once, in full, and cannot be split between accounts or moved after it is redeemed.
• No expiry. Gift cards do not expire.
• No cash value. Cards and credit cannot be redeemed for cash, except where the law requires, and are not refundable after they are sent or redeemed. If a card was bought by mistake and has not been used, contact us.
• Keep the code safe. Anyone with the code can redeem it. We are not responsible for a lost, stolen or shared code, but contact us right away and we will help where we can.
• Misuse. We may cancel a card or the credit from it if it was obtained by fraud, a chargeback or a reversed payment.

A monthly promo code takes the stated amount off a first clean only. The next visit is at the normal rate, including a Fairy Plan rate. A monthly code and a referral reward cannot be combined, and no discount can take a visit below our $125 job minimum. Codes are valid only in the month they are published.

A referral reward is credited to the referrer after the friend’s first clean is completed. Account credit, including referral rewards and gift card value, applies to bookings on that account, has no cash value, and may be removed if it was granted in error or by misuse.

You can choose your own name for your referral code and link from your account, so your link reads fairyclean.us/yourname. A name is 3 to 20 letters and numbers, starts with a letter, and cannot be one that someone else already has. We may refuse or remove a name, for example one that is offensive or could be mistaken for part of our site. Your original code keeps working, and referrals already made are not lost.

A realtor page is free and holds the listings you add. Ordering a clean for a listing starts an ordinary quote, so each clean is its own booking, priced in the quote, paid for by the account that books it, and covered by these Terms, including the scheduling and cancellation rules. There is no contract and no minimum number of jobs. You confirm that you have the right to arrange cleaning at an address you add, and that access to the home will be available on the day.

Military members and veterans, first responders, teachers and school staff, students and seniors (65 and over) can ask for a group discount from their account. We confirm it either by a code sent to a school or agency email address, or by reviewing the request ourselves, and we may ask for a quick proof of status. An approval lasts one year and can be renewed. It comes off the first clean, or off a one-time clean, in the same way as a promo code: it is the largest single discount rather than one added to another, it cannot be combined with a promo code or a referral reward, it does not change a Fairy Plan or recurring rate, and no discount can take a visit below our $125 job minimum. We may end a group discount that was obtained with false information.

When you choose three add-ons one by one in a quote you receive 5% off those add-ons, and with five or more, 10% off. Add-ons that are part of a bundle, and per-item extras such as windows, carpets and rugs, do not count toward this.

This section applies if you use our turnover cleaning for an Airbnb, VRBO or other short-term rental.

• Requests are not bookings. A turnover request, including one you confirm from a calendar suggestion, is a request until we confirm it. Nothing is scheduled or charged until we do. We may decline a property or a date.
• Your property details.You are responsible for giving us accurate information: the property’s size, how we get in (codes, keys, lockboxes), parking, and anything that needs special care. Delays, lockouts or extra time caused by missing or wrong details may be billed.
• Calendar links.If you share a calendar link, we use its checkout dates to suggest turnovers. Calendars can be wrong or change, so please confirm the dates you need. We are not responsible for a turnover that was not needed or was missed because of a calendar error. If a confirmed turnover’s reservation disappears from your calendar we may check with you, but you remain responsible for cancelling a turnover you no longer need.
• Pricing. Turnover rates are shown before you request. Your standing extras (linens, restocking, rush and so on) are included each visit until you change them. A same-day rush, extra time, or a Deep Reset where the property needs it is billed as shown at the time.
• Changes and cancellation.Please give at least 24 hours’ notice. Within 24 hours, call us, and our Cancellations & rescheduling terms above apply.
• Billing. You are invoiced after each turnover, under our Payment terms. Volume pricing may apply when you tell us you expect eight or more turnovers a month.
• Guests and condition.We are not responsible for guests’ belongings, for damage that was there before we arrived, or for conditions our Health, safety & conditions section says we do not handle.

A commercial quote request is a request for a price, not an offer or a booking. We reply with a price and terms for the space, and commercial service begins only once you accept them in writing. Until then nothing is scheduled or charged. The rest of these Terms apply to commercial service except where the written terms we send say otherwise.

By requesting a quote, creating an account or booking a clean, you agree that we may email you about it. Sign-in and security codes, booking confirmations and changes, invoices, and messages about your account, a Fairy Plan or a gift card are always sent, because they are part of the service.

We also send some emails automatically: up to two reminders if you price a quote and do not finish booking, a reminder the day before a visit, reminders about an invoice that is due or an estimate that is waiting, payment receipts, a request to rate and review us after a clean, a check-in after your first clean, and a note inviting you to book again after a one-time clean. You can switch each kind off under “Emails from us” in your account. The quote reminders, review requests, check-ins and book-again notes also carry a “Stop these emails” link that ends all four at once, and we send you no more than one of those four every 3 days.

If you tick the box on our quote form, you also agree that we may text you at the number you gave us about that quote. Message and data rates may apply. Reply STOP to opt out or HELP for help. Agreeing to texts is not required to get a quote or a cleaning.

Phone alerts are optional. They are off until you turn them on for a phone or computer under “Phone alerts” in your account, where you also choose which kinds you get and can turn them off at any time. Turning them on is not required to get a quote or a cleaning.

Your satisfaction matters to us. If something was not done right, tell us within 48 hours and we will return to re-clean the affected area at no additional charge. A re-clean is our sole obligation and your exclusive remedyfor a quality concern — we do not offer refunds, price reductions, or cash in place of a re-clean, and re-cleans must be scheduled within a reasonable time.

For 48 hours after your clean is marked complete, you can report a problem from your account with a short note and up to 4 photos. You can also call or email us. We read every report ourselves and contact you to arrange the return visit. Sending a report does not book, charge or refund anything by itself.

Accidents are rare, and we treat your home with care. If you believe we caused damage or loss, you must notify us in writing within 48 hours of the service so we can inspect it. If we are responsible, our sole obligation is, at our option, to repair the item or reimburse its reasonable repair or replacement value, up to the amount you paid for that service.

We are not responsible for:

• pre-existing damage or normal wear and tear;
• items that were already broken, loose, unstable, worn, or improperly built, mounted, hung, sealed, or installed;
• artwork, collectibles, heirlooms, electronics, or items of unusual, irreplaceable, or sentimental value; or
• damage that results from cleaning any of the above at your request.

Please secure cash, jewelry, firearms, medication, sensitive documents, and irreplaceable or high-value items before we arrive. We are not responsible for cash or valuables that are left out and unsecured.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to our services or this website is limited to the amount you paid for the specific service that gave rise to the claim. We are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost time, profits, or data. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree to defend, indemnify, and hold harmless Fairy Clean Associates LLC and Milica & Dragan Lilic from any claims, damages, and expenses (including reasonable attorney fees) arising from your breach of these Terms, your misrepresentation of the property or scope of work, or unsafe or hazardous conditions at the property that you did not disclose.

For everyone’s safety, we do not handle biohazards, human or pet waste, blood, mold remediation, insect or rodent infestations, hoarding conditions, or heavy lifting. We clean reachable areas from the floor or a small step stool; we do not clean from tall ladders or exterior heights, and we do not move heavy furniture or appliances. We are not liable for damage arising from moving or cleaning items at your request, or from conditions you did not disclose.

We may decline, pause, or leave a job — and still charge for the scheduled time — if we encounter unsafe, unsanitary, hostile, threatening, or hazardous conditions, harassment or inappropriate behavior, or conditions materially different from what was booked.

Our team is the heart of this family business. You agree not to directly hire, employ, or engage Milica & Dragan Lilic or any Fairy Clean staff for cleaning services outside of Fairy Clean during our working relationship and for 12 months afterward. If you do, you agree to pay a placement fee of $2,500.

We may take before-and-after photos of the work for quality control, training, and our records, and we may share them with you through a private, password-protected link.

We will show your photos publicly, for example on our Results page, only if you say yes: you can allow it from your account at any time, or tell us directly. Public photos never include your name, address or anything that identifies you, and we remove the metadata (such as location) from every photo. You can withdraw permission at any time, from your account or by contacting us, and we will take your photos down.

Photos you send us with a re-clean report or a custom quote request are used only to handle that request. They are stored privately, seen only by us, and never shown publicly.

We provide our own professional supplies and equipment. If you ask us to use your products or equipment, you do so at your own risk and release us from any resulting damage.

We maintain applicable licensing and insurance, and any covered claim is handled through our insurer’s standard process. We use our professional judgment to choose cleaning methods and products appropriate to your home’s surfaces.

We are not responsible for delays or failure to perform due to causes beyond our reasonable control, including severe weather, illness, emergencies, or utility and power failures. When that happens, we will make reasonable efforts to reschedule your service.

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-law rules. You agree that any dispute will be handled in the state or federal courts located in Delaware County, Pennsylvania, and you consent to that venue. We encourage you to contact us first so we can try to resolve any concern informally.

We may update these Terms from time to time. Changes take effect when we post the revised version and update the “Last updated” date at the top of this page. Your continued use of the site or our services after changes means you accept the updated Terms.

If any part of these Terms is found to be unenforceable, the remaining parts stay in effect. These Terms, together with any written estimate we provide, are the entire agreement between us regarding our services and replace any prior understandings.

Questions about these Terms? Reach out any time:

• Email: chrisvarallo@fairycleanassociatesllc.com
• Phone: (267) 772-8832
• Fairy Clean Associates LLC — Springfield, PA 19064