Privacy Policy

This Privacy Policy explains how Fairy Clean Associates LLC(“Fairy Clean,” “we,” “us,” or “our”), a family business owner-operated by Milica & Dragan Lilic in Springfield, PA, handles the information you share when you use our website, request an instant quote, or create a customer account.

By using this website or requesting a quote, you agree to the practices described in this policy. If you do not agree, please do not use the site.

We collect only what we need to quote and clean your home. That includes:

• Quote & booking details — your name, phone number, email address, service ZIP code, property type and size, number of bedrooms and bathrooms, the services, add-ons, or bundles you select, your preferred date and time, and any notes or special requests you enter.
• Account information — your email address, phone number or username. Sign-in is handled by our sign-in provider, Clerk, so we never store your password.
• Messages — anything you send us through our contact form, our website chat, by email, or by phone.
• Accepting an estimate: your service address, the name you sign with, your signature if you draw one, how you would like to pay, the date and time, the version of our Terms you agreed to, and your IP address and browser type. We keep these with the estimate and its invoice as the record of your agreement.
• Custom quote requests: your name, phone number, email address, ZIP code, the type and size of the home, the kind of job, your notes, and up to 6 photos you choose to send.
• Re-clean reports: your note about what was missed and up to 4 photos you choose to send.
• Cancelling a booking: the reason you pick and any note you add. Both are optional.
• A quote saved for later: if you ask us to email you a link to a quote you started, the email address you type and your answers so far (the home details and ZIP code, not your name, phone number or price).
• Referral link name: the name you choose for your referral link, if you choose one.
• Gift cards— the buyer’s name and email, the recipient’s name and email, an optional message and send date, and the card’s code and amount.
• Rental host details— if you use our rental turnover service: the property’s address and size, your standing extras, any access notes you add (such as door codes or parking), your calendar link, and the turnovers you request.
• Business requests — if you ask for a commercial quote: your business name, contact details, address, type and size of space, how often you need cleaning, and any notes.
• Text-message consent — whether you ticked the box agreeing to receive texts about your quote, and the time you did.

Our site offers an optional “check your area” feature. If you choose to share your location, your browser’s approximate coordinates are used only within your own browser to find the nearest town and ZIP code we serve.

We do not receive or store your GPS coordinates on our servers. The matched service ZIP may be saved locally on your device so we can pre-fill it next time. You can always decline location access and simply type your ZIP code instead.

When you type a street address on our quote, rental, commercial or account pages, the text you type, and the ZIP code if you have entered one, is sent to Google’s Places service so it can suggest matching addresses. Picking a suggestion fills in the rest of the address. You can always type the whole address yourself. Google handles that data under its own privacy policy.

We use your browser’s local storage to remember preferences — such as your light or dark theme and your saved service area/ZIP — and to keep you signed in to your account. Local storage also holds a referral code from a link you opened, so it can be applied to your quote, your website chat session and the name you gave it, and a note that a prompt has already been shown so you do not see it again.

When you reach the last step of a quote before signing in, your answers and contact details are held in your browser tab (session storage) so the quote is still there after you sign in. They are used only if you come back within 30 minutes. Home details you carry from the instant quote to the custom quote form are held the same way. Session storage stays in your browser and is cleared when you close the tab.

We also use Google Analytics to understand how people use the site (for example, which pages are visited and whether a quote is finished), and Google Ads conversion measurement to learn which of our ads lead to quote requests. These Google tools set cookies or similar identifiers in your browser and receive information such as your device, approximate location, pages viewed and the time. They are loaded after you start using the page, and they are not used on private photo links.

You can block or delete cookies in your browser settings, or install Google’s opt-out add-on for Analytics. Blocking them will not stop you from getting a quote or booking. Our hosting provider may also collect aggregate traffic statistics.

If a page on our site hits a technical error in your browser, a short error message and the page address (without anything you typed) is sent to us so we can fix it.

We use the information above to:

• build and send your quote, and verify your email address;
• schedule, perform, and follow up on your cleaning service;
• send transactional messages — verification codes, quote and estimate updates, scheduling confirmations, cancellations, and account changes;
• maintain your account and service history;
• deliver gift cards and apply their value to your account;
• set up, schedule and bill rental turnovers and commercial work;
• remind you about a quote you started, a visit, or an invoice or estimate that is waiting, ask for a review after a clean, check in after your first clean, and invite you to book again;
• reply to a custom quote request or a re-clean report, and arrange the visit;
• keep a record of the estimate you accepted and the Terms you agreed to;
• charge a card you chose to save, as our Terms describe;
• respond to your questions and requests;
• keep records for accounting, tax, and legal purposes; and
• prevent fraud or abuse and otherwise protect our customers and our business.

When you request a quote or sign in, we send a one-time verification code to confirm the email address is really yours and that the request genuinely came from you. Codes expire shortly after they are issued.

We also send service-related (transactional) emails about your quote, estimate, schedule, or account. Sign-in and security codes, booking confirmations and changes, invoices, and messages about your account, a Fairy Plan or a gift card are always sent, because they are required to use the service.

If you unlock a price and do not book, we may send up to two follow-up emails (about a day and about three days later) with a link back to your quote. After a clean is finished we may send a request to rate and review us, with your referral code, no more than once every 90 days. We may also send a short check-in about two days after your first clean, and a note inviting you to book again about three weeks after a one-time clean. You get no more than one of these four kinds of email every 3 days. Each has a “Stop these emails” link. Using it ends all four right away. Booking confirmations, invoices and reminders about a clean you have booked are not affected.

We also send a reminder the day before a visit, reminders about an invoice that is due or past due or an estimate that has been waiting, and a receipt after a payment. In your account, under “Emails from us”, there is a switch for each kind: reminders about your cleans, check-ins and reviews, offers and book-again notes, and payment receipts.

If you ask us to email you a quote you started, we send one email with a link back to it. The link works for 30 days. Asking for it does not sign you up for follow-up emails.

We keep a log of the emails we send: the address, the subject, the time and whether it was sent.

If you tick the box on our quote form, you agree that we may text the number you gave us about that quote, such as a link back to it. Consent is not a condition of getting a quote or booking a cleaning.

Message and data rates may apply. Reply STOP to any text to opt out, or HELPfor help. We do not sell or share your phone number or text-message consent with anyone for their own marketing.

You can turn on alerts for a phone or computer in your account, under “Phone alerts”. They are off until you turn them on, and you choose which kinds you get: reminders about your cleans, invoices and payments, and check-ins and offers.

When you turn them on, we store that device’s push subscription with your account: the address your browser gave us for sending alerts and the keys that go with it, the kind of browser and device (for example “Chrome on Android”), which kinds you chose, and when alerts were last delivered or failed.

Alerts are delivered by your browser’s push service, such as Apple, Google, Mozilla or Microsoft. We encrypt each alert so that service cannot read it. Alerts are short and do not include your address.

To stop them, use “Turn off” on that device under “Phone alerts”, sign out on that device, or block notifications for Fairy Clean in the device’s settings. We delete a subscription when you turn it off, when your browser tells us it is no longer valid, and when you delete your account.

If you add Fairy Clean to your home screen, your browser keeps one small page on your device so it can tell you when you are offline. It holds nothing about you.

We may photograph the work as before-and-after pictures, for our records and to show you. Photos are stored privately, we remove hidden data such as location from them, and we share them with you only through a private, password-protected link.

We show a photo publicly (for example on our Results page) only if you have allowed it, in your account or by telling us. Public photos carry no name, address or contact details. You can turn this off at any time in your account, and we will take your photos down.

Photos you send us. Photos you attach to a re-clean report or a custom quote request are stored privately in the same storage as our job photos. Only we can see them, through links that expire, and they are never shown publicly. They are kept with your request. Ask us and we will delete them.

Some things are recorded as you use the site, so we can run it and stop abuse:

• Referral links: each time a referral link is opened or a referral code is applied to a quote, we record the code, the time and a one-way scrambled version (a hash) of the visitor’s IP address. We do not store the IP address itself. We use this to count how often a link is used.
• Form and chat limits: to stop one visitor flooding our forms or chat, we count submissions against the same kind of one-way hash of the IP address, not the address itself.
• Estimate opened: when you open an estimate we have sent you, we record the first time it was opened and we are told that it was opened, no more than once a day.

You can create a view-only link to an open estimate from your account. Anyone who has the link can see the name on the estimate, the town, state and ZIP code, the visit date, the price and what is included. They cannot see your phone number, email address, street address or notes, and they cannot accept, pay or change anything. The link stops working after 14 days, when you stop it, or when the estimate is accepted or closed.

“Add to calendar” gives you a calendar file with the visit’s title, day and time. Your service address is added to it only when you are signed in as the owner of that estimate or invoice. If you choose “Google Calendar” instead, the event details are sent to Google when you open the link, so you can save them to your own calendar.

If you enter your home’s address on the quote and leave “Fill in my home details automatically” on, we may check that address against public property records to pre-fill the number of bedrooms and bathrooms. You always confirm or change what it finds, you can turn the switch off, and the address you give is saved with your quote so we know where to clean.

If you ask for a group discount we store the group you chose, the status of the request and its dates. If you confirm with a school or agency email address we store that address and send it a one-time code. We do not collect or store images of identification. You can remove the discount, and with it this information, from your account at any time.

If you give us an Airbnb, VRBO or similar calendar link, we read it to find upcoming checkout dates and suggest turnover cleans. We use only the dates and whether a stay is booked or blocked. We do not use guest names or other guest details, and you can remove the link from your property at any time. We never book or charge a turnover without your confirmation.

We share only the limited information needed with trusted vendors that help us operate. We do not sell or rent your personal information to anyone.

• Resend — delivers our verification and service emails.
• Cloudflare— hosts this website and the secure database that stores your quote and account records. Its AI service also answers the questions you type into the “Ask us” assistant on our site, using the content of our own website.
• Clerk — handles sign-in, so we never store your password.
• Stripe — processes card and bank payments, including deposits, tips, gift card purchases and Fairy Plan billing, and keeps a card you choose to save.
• Venmo — optional payments, where you choose to pay that way.
• Google — address suggestions, Analytics, Ads measurement, the Google reviews we display, and the private cloud storage that holds job photos and the photos you send us.
• RentCast: the public property records lookup. It receives the address you enter when “Fill in my home details automatically” is on.
• Formspree: a backup that delivers a new quote’s details to our own inbox if our main email service cannot.
• Twilio — sends text messages, only if you agreed to them.
• Discord— a private channel where we are alerted to new requests, bookings, payments, cancellations and re-clean reports, and where we answer website chat messages. It is used by us only and can include a customer’s name, contact details, request and chat messages.

Each provider handles data under its own terms and privacy policy.

We do notcollect or store your credit-card, bank-account, or Venmo login details on this website. Card payments are handled directly by Stripe, and Venmo payments by Venmo, through their own secure systems, and their privacy policies apply to any payment information you provide to them. If you choose to save a card or set up Fairy Plan billing, Stripe keeps the card or bank details. We keep only Stripe’s reference to that payment method, and for a Fairy Plan a short label such as the card type and last four digits, so we can charge it as our Terms describe.

We keep quote and account records for as long as we need them to provide our services and to meet accounting, tax, and legal obligations. You may ask us to delete your information, and we will honor reasonable requests except where we are required or permitted by law to retain certain records.

A link to a quote saved for later stops working after 30 days, and a shared estimate link after 14 days. We do not have a set time limit for the other records described in this policy, including custom quote requests, re-clean reports and their photos, referral link records and our email log.

Deleting your account. You can delete your account from your account page. That removes your sign-in, your profile, your quotes and bookings, and your credit, rewards and referral records right away. It does not remove estimates and invoices, payment records held by Stripe, photos, custom quote requests, re-clean reports, or our email log. Contact us and we will delete what we are not required to keep.

We use reasonable technical and organizational measures to help protect your information. However, no website, database, or method of transmission over the internet is completely secure, and we cannot guarantee absolute security. You use the site and provide information at your own risk, and you are responsible for keeping access to your email and account secure.

Our services are intended for adults (18 and older). We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will remove it.

Our site may link to third-party websites, such as Stripe, Venmo, or our Google review page. We are not responsible for the content or privacy practices of those sites, and this policy does not apply to them.

You can review or update your details in your account, ask us to correct or delete your information, opt out of non-essential messages, and decline browser location sharing at any time. In your account you can also choose which emails you get, stop sharing an estimate, change or remove your referral link name, and delete your account. Depending on where you live, you may have additional rights under applicable law. To make a request, contact us using the details below.

We may update this policy from time to time. Any changes take effect when we post the revised version and update the “Last updated” date at the top of this page. Your continued use of the site after changes means you accept the updated policy.

Questions about this policy or a request about your information? Reach out any time:

• Email: chrisvarallo@fairycleanassociatesllc.com
• Phone: (267) 772-8832
• Fairy Clean Associates LLC — Springfield, PA 19064